Checked baggage damaged
My checked baggage was severely damaged during a Delta flight two weeks ago (JFK-YVR) There were some items stuck in the conveyor belt and baggage was delayed getting to passengers. I don't believe I was alone in this incident as other bags looked worse off than mine.
There was no Delta representatives in Vancouver at the time due to the late arrival so I filed a complaint online through Delta, providing several photographs and detailed descriptions.
Since I live in the UK, this complaint was automatically passed onto KLM by Delta (dont know why) and I received a generic email stating that my claim was being processed from KLM. This was 9 days ago. There is no claim number or contact details for KLM and have not heard from them since.
- What is an acceptable amount of time before I chase the claim?
- Is it worth re-contacting Delta?
- Is it worth contacting Vancouver?
- Is it worth making a claim through the baggage supplier who provides a 30 year warranty on said bag?
What is the standard process when dealing with baggage damage? I have not experienced this before.
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Are airlines responsible for damaged luggage?
What are airlines' responsibilities when they damage your baggage? Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline's control during transportation (subject to maximum limits on liabilities).Can you claim for damaged luggage?
You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. You only have the right to claim for a problem with cabin baggage if it's the airline's fault.How much can you claim for damaged luggage?
After filing a report, you have 30 days to present your luggage to the airline for repairs. In the event that AA does accept the blame for your bag, you can potentially be reimbursed up to $3,500 if you can prove that your bag met the strict requirements outlined in its baggage policies.How do you deal with damaged luggage?
If you arrive in the baggage hall to find your luggage has been damaged, go to the relevant luggage handling counter at the airport and fill in a Property Irregularity Report (PIR). The airline will then contact you to discuss the extent of the damage and its recourse, which could take the form of a new suitcase.How does your checked baggage get damaged??
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Karolina Grabowska, Karolina Grabowska, Kampus Production, cottonbro