Cebu Pacific Air flight cancellation/modification fees

Recently I came across with one problem. I have several domestic flights in the Philippines, but after checking with the ferry's company I cannot make it to one of the legs. So I have 2 options, take a flight later that day, flight from a different island.

So I went to their website cebupacificair.com and looked at the Fees' section because that's the only reference I could check.

800PHP for changes
900PHP for cancelations

Seems fair, so I tried to change my booking online and I discovered that far from true, the fees were much more expensive.

To change the flight from a different City they charge:

800PHP for changing + 900PHP for changing city (That's changing again?) + 600PHP fare difference (The fare was the same)

To change the flight from the same city but flying just few hours later - 800PHP + 1000PHP (I don't know where this came from)

So I decided to cancel the flight and get the refund 2500PHP (The ammount I paid per person) - 900PHP = 1600PHP. That's far from true.. it turns out I have to pay 900PHP they don't talk about refunds ( I checked and the promo fares have no refund, but mine was not promo).. how is that possible?

I cannot see any reason on their website, their call center is just useless and the customer service hanged up the phone every time I called.

Does anyone experience a similiar problem? Also I'm not talking about a single refund 1600PHP (around 23£ or 37$) but we are a group of 15 people.. which now it's a considerable amount of money.

Best Answer

Try contacting them through their Facebook site and / or email address. A friend of mine shared how Cebu Pacific mishandled his baggage, and it caused a lot of uproar on Facebook, resulting in Cebu Pacific emailing him an apology and a promise to help.

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Will I get a refund if I cancel my flight Cebu Pacific?

For refunds due to flight cancelation or rescheduling by Cebu Pacific, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges.

Can you reschedule a Cancelled flight?

Typically, if your flight is canceled the majority of airlines will rebook you on the next flight available to your destination at no additional cost. However, depending on why your flight is canceled, finding seats on a new flight may be difficult and your arrival time may be delayed significantly.

How can I rebook my Cancelled flight in Cebu Pacific?

You can only rebook once.

Visit the Cebu Pacific website: www.cebupacificair.com. ...

Enter your flight details: booking code and last name of any passenger. ...

On the dashboard, find the flight that you want to change. ...

On the next page, you will find four icons. ...

Choose your preferred new date or flight schedule.

Can I get a full refund if I cancel my flight?

You are entitled to a refund for your canceled flight \u2014 even if the airline says you aren't. And this may be possible when an airline makes a significant adjustment to its schedule as well.

CEBU PACIFIC BASIC REBOOKING (non-cancelled flight) #cebupacific #rebooking

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