Cancelling flight booked by travel agent

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My wife and I booked an international trip through a travel agency, with the flight on United/Lufthansa. Due to Covid, we have pushed our travel to July 2022. The problem is that United is currently requiring rebooked trips to be taken by end of March 2022.

So, we asked our travel agent if we could just use the United credit for other domestic travel we have planned. She said we can only use that credit to travel to places that the agency books trips for, which does not include any domestic locations. I have the confirmation number for our flights and when I enter the number on United's website I have the option to cancel/change the flight. Is there anything preventing me from skirting the agency and canceling the flights myself? Or since the flight was booked by the agency, am I stuck with their rules?






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Can you cancel a trip with a travel agent?

If You Have a Travel Agent Having to cancel a vacation is one of those circumstances when travelers who worked with a travel agent will be glad they did. In that case, all you need do is make one call to the agent, and she can handle the rest as long as you have travel insurance.

How can I obtain a refund for a ticket booked through a travel agency?

You can contact the airline directly, but most major airlines state on their websites that if you purchase a ticket through a travel agency, you'll need to deal with the agency to get your refund. In some cases, the airline can make the change or refund for you, but it will cost extra.

Can you cancel a booked flight and get a refund?

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

Can you cancel a flight you already booked?

Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.



Telephone Conversation (Cancellation and Rebooking of flight)




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