Can I claim compensation if I was refused boarding for lack of proper visa? [duplicate]

Can I claim compensation if I was refused boarding for lack of proper visa? [duplicate] - Diligent black female worker setting signboard outside cafeteria at sunny day

I booked travel on British Airways to fly from Stockholm to India with a transit at London Heathrow Airport. At the Stockholm Arlanda Airport, I was refused boarding as I didn't have the required UK transit visa. I had to rebook on another airline, at a cost of more than 1100€ (E90K INR).

Is there any way to get my money back? Can I file a complaint and against whom? Is it the Embassy's fault?



Best Answer

No, you can’t *

It’s your fault, you didn’t do enough research. Suck up the loss and move on.

It’s passenger’s responsibility to ensure all the required visas are in order for their itinerary. It’s nobody else’s responsibility and you can’t claim a refund for it unfortunately.

I do sympathise with you but trying to look for compensation in this case will be just a waste of your time.

On a side note: UK’s website for checking your visa requirements and exemptions is one of the most straight forward and easy to understand ones and it clearly says what the check-in staff said.

Edit:

Answering your extended question from comments: Embassies don’t care about initeraries and visits to or transits through any countries other than their own. They can and do provide visa services only for their own country (or some friend countries not providing direct visa services in your country) and they do not care if you have other visas for your route.


* You could if their statement or the reason for refusal was wrong and you really did have an exemption.




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Can I get a refund if I was denied boarding?

Where involuntary denied boarding occurs, your air carrier must offer you the choice between; re-routing as soon as possible; re-routing at a later date at your convenience; and. a refund of the full cost of the unused flight ticket.

What is the compensation for denied boarding?

This is called \u201cdenied boarding compensation\u201d or \u201cDBC\u201d for short. Most bumped passengers who experience short delays on flights will receive compensation equal to double the one-way price of the flight they were bumped from, but airlines may limit this amount to up to $775.

Is involuntary denied boarding compensation?

Yes, you can receive compensation from an airline if you are involuntarily denied boarding. Sometimes referred to as being \u201cbumped,\u201d involuntary denied boarding occurs when an airline makes a passenger give up their seat.

How do you handle denied boarding?

If an airline denies boarding against a passenger's will, it must:
  • Make alternate travel arrangements or provide a refund.
  • Provide minimum assistance (standards of treatment)
  • Pay compensation for inconvenience.
  • Communicate key information to passengers.




  • What to do if Airlines refuse boarding ? Rules on Travelling Abroad ? Legal Help ? Full Info




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