Can a booking agency (rightfully) deduct a fee for refunding cancelled flights?
A person had their flights cancelled and was told by the airline to seek a refund from the booking agency (RCG).
RCG said they'll charge an admin fee of SEK 399 (whereas the booking cost SEK 640)
Is this even legal (in the EU), given the flights were cancelled?
Best Answer
The airline agreed to provide you with a service, transporting you from A to B for some fee (presumably SEK 241 640-399). They didn't deliver so you deserve a refund of SEK 241.
The booking agency provided a service, which was to book a flight for you, for SEK 399. They did that. That the airline couldn't provide the flight they booked is not their fault.
There might be some redress if the fee was clearly unreasonable (i.e. the flight cost was disguised as a booking fee) but at SEK 399 that isn't really the case.
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Are you entitled to a refund if your flight is Cancelled?
Cancelled Flight \u2013 A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.What recourse do I have if an airline cancels my flight?
What should I do if my flight is canceled? If your flight is canceled by the airline, you will either be accommodated on a later flight or, if you decide not to travel, you are entitled to a full refund under federal law. If the flight had multiple stops, you would be refunded for the unused portion of the flight.Do airlines have to refund due to Covid?
Airlines and ticket agents have a legal obligation to provide refunds to consumers if the airline cancels or significantly changes a consumer's flight. However, in the early months of the COVID-19 pandemic, airlines had difficulty processing the significant volume of refund requests that they received.How do I get my money back from a Cancelled ticket?
If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.How To Get A Refund From Any Airline For Canceled Flights!
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