Booking.com cancellation fees during COVID-19 outbreak? [duplicate]

I booked an apartment in Barcelona for the 19th March, but obviously I’ll be unable to attend due to the coronavirus.

I have paid for the apartment up front, in full.

I messaged the apartment owner on booking.com regarding a potential refund.

I got a message back saying I’d have to request to cancel the booking for free and then go from there?

Why would I have to do this? I’ve paid up front, so why is there a cancellation fee?

Also, is there any chance of me getting a refund?

Best Answer

You are good to go. You can cancel without any fees. Posted yesterday.

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