Booking issues with Israir Airlines

I booked a domestic flight from Eilat to Tel Aviv in Israel through Israir Airlines, directly on their website (www.israirairlines.com).

At the end of the booking process there were security certificate errors and I got the following message:

Thank you for choosing Israir
Your order request number is realnumberhere
Your order status will be sent to you shortly
Your reservation is pending approval

To this date I haven't received any email. However, the amount due (126 USD) has been charged on my credit card!

I have already written them two emails using the contact form on their website as well as tried calling them on the phone number provided. There was no option to get a human operator and all the automated options provided no help.

So my question is how to proceed here? How can I get in touch with someone from Israir?

Best Answer

I finally got an official confirmation document. No e-ticket or things like that, but maybe that's just how it works with them.

What I did I put the Hebrew website of Israir (israir.co.il) into Google Translator and found some email addresses on their 'About' page (http://www.israir.co.il/Packages/PackageHome.aspx?boneid=2439). I chose the Director of Direct Marketing.

I got a reply about 20 hours later, but only the document, no personal reply. Let's see how the flight turns out...