Agoda payment not in FAQ list

Agoda payment not in FAQ list - Close-up Photo of Ledger's List

I booked a hotel through Agoda and there is no other payment option like pay now or pay later. It was just a [Book Now] button and proceeded to payment.

It shows

Payment collected by property at any time

under my booking ID. and

Payment for this booking has not been collected by Agoda. Payment for this booking must be collected by the property

is shown in my booking voucher

Does that mean i will need to pay when i check in? or it will be deducted 2-3 days before the check in date? Anyone encounter the same before?



Best Answer

From their FAQ:

That depends on the type of booking: 1) Rate per room per night - Pay online: If a room is available and you've submitted your credit card details and agreed to the booking conditions on the booking form, the reservation is then confirmed and a hotel voucher will be automatically sent to your e-mail address. The hotel voucher is only issued after we have verified and charged your credit card. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID.

2) Book Now Pay Later - Pay online: Book Now Pay Later is just that, make a booking now, pay for it later. The booking will be instantly confirmed. The booking conditions (cancellation policy) will determine when you are billed. The actual charge date will be approximately 2-3 days prior to the hotel booking conditions becoming active. At that time you will be charged the full amount. This option is only available for Visa, MasterCard, AMEX and JCB. Please make sure you select "Pay Later" when you input your credit card details.

3) Special Rates - Pay at the hotel: Agoda.com works in partnership with other companies to ensure we offer the best rates. If you choose to stay at a hotel where an agoda.com partner has provided the lowest rate, we will confirm your reservation and issue a confirmation email. In such cases we will not charge your card. You will be required to pay the hotel directly upon check-out and the hotels own cancellation policy will apply. The title of the rate section for these hotels is 'Special Rates' instead of 'Rate per room per night'.

Please note: The hotel reserves the right to preauthorize/charge your credit card prior to arrival. Timing and amount of charges will be in line with the conditions of your booking.

So from that last paragraph, they might charge your card in advance, or it might be that you get charged when you arrive. Depends on the hotel.




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How do I change my payment mode in Agoda?

How can I change my payment method?
  • Step 1: Click on \u201cNeed Help\u201d button located at the bottom right corner.
  • Step 3: Choose the \u201cPayments\u201d category.


  • Does Agoda charge automatically?

    Your credit card will be automatically charged by Agoda on the date specified in your email confirmation. The room may even still be cancellable without charge for a couple days after the 'pay later' date.

    How do you communicate with Agoda?

    You can simply send a request to the Agoda accommodation support team via the \u201cNeed Help\u201d button in YCS.

    How do I cancel a payment on Agoda?

    Cancelable Bookings
  • STEP 1: Go to the Agoda website.
  • STEP 2: Sign in using the account you used.
  • STEP 3: Go to \u201cManage Booking.\u201d
  • STEP 4: Select the booking you want to cancel and cancel it. ...
  • STEP 5: You will receive an email that your booking has been canceled.




  • Agoda payment options




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